Join Our Team

Job Description:

As a Tier 1 Tech Support Specialist at Fox Valley Internet, you’ll be responsible for providing exceptional customer service and technical assistance for our wireless equipment, email, and VoIP services.

Responsibilities:

• Troubleshoot and resolve customer issues related to wireless antennas, routers, email, and VoIP services
• Offer step-by-step guidance to customers, ensuring they have a seamless experience
• Escalate complex issues to higher-level support as needed
• Continuously improve your knowledge of our products and services

Requirements:

• Excellent communication and problem-solving skills
• Understanding of wireless equipment, email, and VoIP technologies is a plus
• Customer service experience is a plus

Submit your resume and cover letter now!

Job Description:

As a Tier 2-3 Tech Support Specialist at Fox Valley Internet, you’ll play a crucial role in resolving advanced customer issues related to wireless equipment, email, and VoIP services. You will collaborate with Tier 1 support specialists and work on escalated cases to ensure exceptional customer service and satisfaction.

Responsibilities:

• Investigate and resolve advanced customer issues related to wireless antennas, routers, email, and VoIP services
• Collaborate with Tier 1 support to address complex issues, providing expert guidance and solutions
• Assist in the development and implementation of troubleshooting procedures and knowledge base articles for Tier 1 support
• Continuously improve your knowledge of our products and services, staying updated on the latest developments and best practices

Requirements:

• Excellent communication and problem-solving skills
• In-depth understanding of wireless equipment, email, and VoIP technologies
• Previous experience in a Tier 1 or Tier 2 technical support role
• Ability to work well in a team-oriented environment and adapt to a dynamic work atmosphere
• Strong customer service skills and a commitment to providing exceptional support

Submit your resume and cover letter now!

Job Description:

As an Installation Technician at Fox Valley Internet, you’ll be responsible for installing and maintaining our telecommunications equipment at customer premises.

Responsibilities:

•  Install and configure wireless and VoIP equipment at customer locations
• Evaluate job sites to assess optimal placement of equipment and communicate with customers / management to review the installation process.
• Troubleshoot and repair any issues related to Internet or VoIP equipment
• Provide onsite customer support and ensure customer satisfaction
• Adhere to safety regulations and company policies

 Requirements: 

• Experience with the installation of telecommunications equipment
• Strong troubleshooting and problem-solving skills
• Excellent customer service skills
• Ability to work independently and as part of a team
• Have a valid driver’s license with their own transportation, ladder and tools.
• Physical ability to climb ladders and work on roofs and in attics.
• Ability to use hand tools including drill, cable crimper, caulking gun, etc.
• Applicants must frequently lift and/or move up to 75 pounds.
• Must be comfortable working in small spaces and/or at various heights.
• Experience with cat5 cable and connectors

Submit your resume and cover letter now!

Job Description:

As a Tower Technician at Fox Valley Internet, you will be a vital member of our team, responsible for ensuring that our wireless infrastructure is operating smoothly and efficiently. Your work will help to maintain and upgrade our towers and antennas, which are essential for providing high-quality internet service to our customers.

Responsibilities:

• Perform installation, maintenance, and repair of wireless equipment on communication towers
• Ensure the safety and stability of tower structures
• Conduct regular inspections and identify potential issues
• Adhere to all safety regulations and industry standards

Requirements:

• At least 1 year of experience in tower climbing and maintenance or related field
• Ability to work at heights of up to 500 feet while wearing safety equipment
• Ability to climb, balance, stoop, kneel, crouch, and crawl for extended periods of time
• Understanding of tower safety practices and procedures
• Basic understanding of electrical and mechanical systems
• Familiarity with hand and power tools
• Willingness to work in adverse weather conditions and irregular hours, including weekends and holidays
• Valid driver’s license and reliable transportation
• Ability to communicate effectively and work well in a team environment
• Ability to lift up to 50 pounds

Submit your resume and cover letter now!

Job Description:

We are seeking a Certified Fortinet Cyber Security Technician to join our team. As a Fortinet Cyber Security Technician, you will be responsible for the design, implementation, and maintenance of cyber security solutions for our clients. You will work with our team of engineers to ensure that our clients’ networks are secure and protected against cyber threats.

Responsibilities:

• Design, implement, and maintain cyber security solutions using Fortinet products
• Perform vulnerability assessments and penetration testing
• Monitor networks for security breaches and investigate security incidents
• Develop and maintain security policies and procedures
• Provide technical support to clients on security-related issues
• Keep up to date with the latest security technologies and trends

Requirements:

• Certified Fortinet Network Security Professional (NSE 4, 5 or 6) or higher
• Minimum of 3 years of experience in cyber security
• Strong knowledge of Fortinet products and solutions
• Familiarity with industry-standard security tools and technologies
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently as well as in a team environment

Submit your resume and cover letter now!

Job Description:

Fox Valley Internet, a leading provider of high-quality internet services, is seeking an experienced and motivated Network Engineer to
join our team. We are committed to delivering cutting-edge solutions and outstanding customer experiences, and we are looking for someone who shares our passion for excellence.

Responsibilities:

• Design, configure, and maintain network infrastructure, including routers, switches, firewalls, and other networking devices
• Troubleshoot and resolve network-related issues to ensure the highest level of network availability and performance
• Collaborate with cross-functional teams to develop and implement network solutions that meet business requirements
• Monitor network systems and proactively address potential issues to maintain optimal network health
• Develop and maintain comprehensive documentation of network topology, configuration, and policies
• Assist in the planning and execution of network expansion and upgrades
• Provide technical support and guidance to other team members and customers as needed

Requirements:

• Minimum 3 years of experience in network engineering, preferably within an internet service provider environment
• Strong understanding of networking protocols and technologies, such as IP, OSPF, BGP, and MPLS
• Proficiency in configuring and troubleshooting routers, switches, and firewalls
• Knowledge of network security best practices and experience implementing security measures
• Excellent problem-solving and analytical skills
• Strong verbal and written communication abilities
• Ability to work independently and collaboratively within a team environment
• Relevant certifications (e.g., NSE4-8, CCNA, CCNP, JNCIA) are highly desired

Submit your resume and cover letter now!